A jammed note is the most common issue in currency counters. Here is what you should do:
- Turn Off the Machine: Immediately power off the machine to prevent motor damage.
- Open the Top Cover: Most modern machines have a back or top hatch for easy access.
- Gently Pull the Note: Never yank the note out. Gently pull it in the direction of the paper path.
- Check for Scraps: Ensure no small pieces of paper are left blocking the sensors.
If the note is tightly stuck around the rollers, do not force it! Call our expert technicians for safe removal.
